FAQ

### 📦 Delivery

#### 🚚 National delivery (metropolitan France)
We deliver throughout France within 2 to 5 working days.
All packages are shipped via reliable carriers with tracking.

#### ✈️ International Delivery
Yes, we ship internationally. Delivery times vary depending on the destination (5 to 10 business days on average).
Fees are calculated automatically at the checkout stage.

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### 🔄 Returns & Exchanges

#### ❌ No return possible
For hygiene, safety and conservation reasons, **we do not accept any returns or exchanges**, even if the product has not been opened.

We thank you for your understanding and invite you to contact us before ordering if you have any doubts about a product.

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### ❓ Frequently Asked Questions

**Are your products suitable for all skin types?**
Yes, our formulas are clean, gentle and tested on sensitive skin, with a particular focus on black, mixed and combination skin.

**Can we offer your products?**
Of course. Our treatments are often chosen to please loved ones. We also offer gift sets and cards.

**Are your products natural?**
They are formulated with clean ingredients and inspired by Afro-Caribbean pharmacopoeia, with a focus on performance and safety.

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📩 Any questions? Write to us at: [contact@douceskincare.com](mailto:contact@douceskincare.com)